The 19 Best WordPress Live Chat Plugins in 2024

Live chat plugins are essential for providing real-time support and enhancing user experience on your WordPress site. They allow you to connect with visitors, address their concerns instantly, and boost conversions. Here are the 19 best WordPress live chat plugins for 2024.

Why Use Live Chat Plugins?

• Enhance Customer Support: Address queries instantly, reducing response times.
• Boost Engagement: Keep visitors on your site longer with interactive chats.
• Increase Conversions: Guide users through purchasing decisions.
• Streamline Communication: Centralize messages from multiple channels.

Best WordPress Live Chat Plugins

1. Tidio

Features:

• Combines live chat, chatbots, and email integrations.
• Includes real-time visitor monitoring and multilingual support.
• Perfect for small businesses and startups.

2. LiveChat

Features:

• Enterprise-grade plugin with advanced chat tools.
• Includes file sharing, canned responses, and analytics.
• Great for eCommerce and support teams.

3. Zendesk Chat

Features:

• Integrates with Zendesk’s customer support platform.
• Includes proactive messaging and AI chatbots.
• Ideal for medium to large businesses.

4. Crisp

Features:

• Combines live chat with shared inboxes and CRM tools.
• Includes chat automation and team collaboration features.
• Great for growing teams.

5. HubSpot Live Chat

Features:

• Free plugin with integration into HubSpot CRM.
• Includes visitor tracking and chatbot features.
• Perfect for inbound marketing-focused sites.

6. WP Live Chat Support

Features:

• Lightweight plugin with customizable chat windows.
• Includes features like offline messages and real-time typing previews.
• Ideal for budget-conscious users.

7. Intercom

Features:

• Combines live chat with product tours and customer onboarding.
• Includes AI tools for automation and insights.
• Great for SaaS companies.

8. Drift

Features:

• Focuses on conversational marketing with lead qualification tools.
• Includes chatbot features and email integration.
• Ideal for sales-driven sites.

9. JivoChat

Features:

• Multichannel chat tool with integrations for Facebook, WhatsApp, and more.
• Includes typing insights and team performance reports.
• Perfect for omnichannel support.

10. Olark

Features:

• Simple live chat plugin with analytics and visitor insights.
• Includes offline message capture and custom forms.
• Great for straightforward live chat needs.

11. Pure Chat

Features:

• Free plugin with premium features for advanced use.
• Includes visitor tracking and chat alerts.
• Ideal for small businesses.

12. Formilla

Features:

• Offers live chat, email, and AI chatbot features.
• Includes proactive chat triggers and customization options.
• Great for lead generation.

13. Chatra

Features:

• Combines live chat with chatbots and offline messaging.
• Includes team chat features for internal collaboration.
• Perfect for growing businesses.

14. SmartSupp

Features:

• Includes video recording of visitor sessions.
• Combines chat, email, and chatbot functionality.
• Ideal for understanding user behavior.

15. Facebook Messenger Chat

Features:

• Integrates Facebook Messenger directly into your site.
• Includes persistent chat history and mobile-friendly design.
• Great for social media-focused businesses.

16. WhatsApp Chat WP

Features:

• Adds WhatsApp chat integration to your site.
• Includes customization for chat buttons and pre-filled messages.
• Perfect for mobile-first audiences.

17. ClickDesk

Features:

• Combines live chat with voice and video calling.
• Includes file sharing and proactive chat invitations.
• Ideal for comprehensive communication needs.

18. ProProfs Chat

Features:

• Includes live chat, ticketing, and survey tools.
• Offers chatbot integration and visitor tracking.
• Great for customer support teams.

19. LiveAgent

Features:

• All-in-one support solution with live chat, ticketing, and call center tools.
• Includes chat distribution and performance tracking.
• Perfect for enterprise-level businesses.

Features to Look for in Live Chat Plugins

• Ease of Use: Intuitive interfaces for operators and visitors.
• Customization: Options to match chat windows to your branding.
• Integration: Compatibility with CRM tools, social media, and analytics.
• Automation: Tools for chatbots, triggers, and canned responses.
• Scalability: Features to grow with your business needs.

How to Choose the Right Plugin

1. Define Your Needs: Identify whether you need simple chat or advanced customer support tools.
2. Evaluate Features: Look for plugins that align with your business goals.
3. Check Compatibility: Ensure the plugin integrates seamlessly with your WordPress setup.
4. Test Usability: Opt for plugins with reliable support and clear documentation.

Conclusion

Live chat plugins are invaluable for improving customer support and boosting engagement. The 19 plugins listed above cater to various needs, from basic live chat to comprehensive customer support solutions. Explore these tools to enhance your site’s user experience in 2024.

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